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INFORMATION SHEET ON EXERCISING THE CONSUMER'S RIGHT TO WITHDRAWAL

Right to withdrawal

Consumers can withdraw from this contract within 14 days without stating a reason. The withdrawal period expires 14 days from:

  • In the case of a purchase contract: The day the consumer or a third party other than the carrier, appointed for that purpose by the consumer, acquires physical possession of the goods;
  • In the case of a contract relating to the delivery of goods consisting of several consignments or deliveries: The day the consumer or a third party other than the carrier, appointed for that purpose by the consumer, acquires physical possession of the last consignment or delivery of goods;

To exercise the right of withdrawal, the consumer must inform MULTA VERBA BOOKS, založništvo, d.o.o., Gogalova ulica 12, 1000 Ljubljana, tel: +386 41667612, E-mail: info@mvb.si , of the decision to withdraw from this contract (e.g. by letter sent by post, fax or e-mail). For this purpose, the consumer can optionally use the attached sample Withdrawal/Refund Form.

For the withdrawal period to be respected, it shall be sufficient that the notice concerning the exercise of the consumer’s right of withdrawal is sent before the expiry of the withdrawal period.

Effects of withdrawal

If the consumer withdraws from this contract, the Company shall refund the consumer without delay, but no later than 14 days from the date of receipt of the notice of withdrawal, all payments received, including delivery costs (except for additional costs due to the choice of a type of delivery other than the most cost-effective standard form of delivery offered by the Company). Such refund shall be made using the same payment method as used for the original transaction unless otherwise agreed (the consumer has requested another payment method) or if, due to its nature, the refund cannot be made using the same payment method. The Company may withhold payment in the cases and within the time limits set out in the Consumer Protection Act and the Company’s General Terms and Conditions.

The Company may withhold payment until it receives the returned goods or until the consumer sends proof that they have sent the goods back, whichever comes first.

The consumer must return or deliver the goods to the Company’s address without undue delay but no later than 14 days from the date the consumer notified the Company of their withdrawal from the contract. The deadline shall be deemed respected if the consumer sends the goods back before the end of the 14-day period.

The cost of returning the goods shall be borne by the consumer.

The consumer shall only be liable for the diminished value of the goods due to handling, which is not strictly necessary to determine their nature, characteristics and performance. If the consumer has already started using the product or has already opened and assembled the individual components of the product, withdrawal from the contract shall not be possible. The manufacturer also prescribes the product’s original packaging (in accordance with Article 36 of the Consumer Protection Act). As the packaging is an integral part of the product, it must also be enclosed in its original condition at the time of receipt (i.e. undamaged and unchanged).

Withdrawal Form