Termini e condizioni generali - Multa Verba Books

E-Commerce Store General Terms and Conditions

MULTA VERBA BOOKS, založništvo, d.o.o.

Gogalova ulica 12

1000 Ljubljana

Tel.: 00386-041667612

e-mail: info@mvb.si

https://mvb.si

Registration No.: 9284338000

VAT ID No.: SI 54452708

1. General

These General Terms and Conditions (hereinafter referred to as the “General Terms and Conditions”) of the E-Commerce Store on the Website https://mvb.si (hereinafter referred to as the “E-Commerce Store”) have been drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the General Data Protection Regulation (GDPR), the Electronic Communications Act (ZEKom-1), the recommendations of the Chamber of Commerce and Industry and the International Codes of Conduct for e-commerce, as well as other relevant sectoral legislation.

The E-Commerce Store is operated by Multa Verba Books d.o.o., Gogalova ulica 12, 1000 Ljubljana, who is also the e-commerce service provider (hereinafter referred to as the “Provider” or “Company”).

The E-Commerce Store is an information system designed to present and sell goods or products to the User (hereinafter referred to as a “Product” or “Goods”), which can be accessed via https://mvb.si.

The offers in the E-Commerce Store are only valid for orders placed through the E-Commerce Store.

A Visitor is any natural person or legal entity who visits the Website (hereinafter referred to as the “Visitor”).

A User of the E-Commerce Store is anyone who registers on the E-Commerce Store and uses the E-Commerce Store system (hereinafter referred to as the “User”). By registering, the Visitor becomes a User of the Website. Visitors may register anytime by clicking on the “Register or Login” link or during the purchase process. In addition to the rules that apply specifically to the User and the legal relationships relating to the User, the rules that apply to the Visitor shall also apply mutatis mutandis to the User.

A Purchaser of the Goods or Products is a Visitor or User who places an order through the E-Commerce Store to purchase Products from the E-Commerce Store (hereinafter referred to as the “Purchaser”). By placing an order, the Visitor or User of the Website becomes a Purchaser of the Goods. In addition to the rules that apply specifically to the Purchaser and the legal relationships relating to the Purchaser, the rules that apply to the Visitor and User of the Website shall also apply mutatis mutandis to the Purchaser.

A Customer of the Goods or Products is a Purchaser whose order is confirmed by an electronic message by the Provider (hereinafter referred to as the “Customer”). Upon receipt of the e-mail confirming receipt of the order, the Purchaser becomes a Customer. In addition to the rules that apply specifically to the Customer and the legal relationships relating to the Customer, the rules that apply to the Visitor, User and Purchaser of the Website shall also apply mutatis mutandis to the Customer.

A Consumer is a natural person who acquires or uses Goods and services for purposes outside their trade or profession (hereinafter referred to as the “Consumer”).

Terms used in these General Terms and Conditions, on the Website or in the E-Commerce Store written in the masculine grammatical form are used neutrally and apply equally to both men and women.

These General Terms and Conditions apply to the operation and use of the Multa Verba Books E-Commerce Store (hereinafter referred to as the “E-Commerce Store” or “Website”) and regulate the operation of the e-commerce Provider, the rights of the Visitor, User, Purchaser and Customer of the E-Commerce Store, and the business relationship between the Provider and the Visitor, User, Purchaser or Customer.

The content of these General Terms and Conditions shall be without prejudice to the mandatory provisions on the rights and obligations enjoyed by or binding on the Provider, the Visitor, the User, the Purchaser and the Customer, in accordance with the applicable legislation.

Concerning matters not covered by these General Terms and Conditions, the legislation in force in the Republic of Slovenia, including the legislation of the European Union, shall apply.

The protection of personal data and the security of Visitors, Users, Purchasers and Customers is regulated in more detail in the Privacy Policy.

Purchases made through the E-Commerce Store shall be deemed to have been made in accordance with the laws of the Republic of Slovenia. The Goods purchased through the E-Commerce Store are available for delivery worldwide subject to availability and in accordance with the published terms and conditions on the “Shipping” sub-page or at https://mvb.si and in the manner and under the terms and conditions of these Terms and Conditions, which apply to the availability and the delivery/shipment of the Products.

These General Terms and Conditions shall apply to each purchase made in the E-Commerce Store and shall remain in force until revoked or until new General Terms and Conditions are published.

Each order shall be subject to the General Terms and Conditions published in the E-Commerce Store at the time of purchase (placing an order online). These General Terms and Conditions exclude any other general terms and conditions, except for the provisions of any written contract separately concluded between the Customer and the Provider at the initiative of the Customer or the Provider.

The Visitor or User shall be specifically reminded of the General Terms and Conditions upon registration and shall be obliged to expressly confirm their familiarity with the contents of these General Terms and Conditions before registering. Registration shall not be possible without confirmation of acceptance of these General Terms and Conditions. Before placing an order, the User shall be specifically reminded of the General Terms and Conditions and shall be obliged to expressly confirm that they are familiar with the contents of these General Terms and Conditions before placing an order. No order can be placed without express acceptance of the General Terms and Conditions. The General Terms and Conditions shall also be brought to the Visitor’s attention when signing up for the newsletter and when contacting the Controller or the Provider using the “Send us a question” online form on the “Contact” tab.

The General Terms and Conditions are available on the Website under the link “General Terms and Conditions”. The General Terms and Conditions are subject to change at any time, without prior notice, and the Provider suggests that the Visitor, User, Purchaser and Customer read them each time. Each version of these General Terms and Conditions shall be separately dated. The Visitor, User, Purchaser and Customer shall be deemed to have agreed to the amendment of these General Terms and Conditions if they continue to use the Website or the E-Commerce Store.

All content on the Multa Verba Books Website is copyrighted and may not be copied, reproduced, printed, posted elsewhere on the web or used in any way without prior agreement.

2. Availability of information (summary of legislation)

The Provider undertakes to provide the following information to the Customer at all times:

the identity of the Company (name and registered office, registration details);
contact details to allow the User to communicate quickly and efficiently (e-mail, address);
the essential characteristics of the Goods or services (including after-sales service and warranties);
Product availability (every Product or service offered on the Website should be available within a reasonable time);
the conditions for delivery of the Product or performance of the service (method, place and time of delivery);
all prices must be clearly and unambiguously determined and must show whether they already include taxes and delivery charges);
payment and delivery methods;
the validity of the offer;
the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; and if and how much it will cost the Customer to return the Product;
an explanation of the complaints procedure, including full details of the contact person or customer service.

3. Provider details

Company name: MULTA VERBA BOOKS, založništvo, d.o.o.

Abbreviated company name: MULTA VERBA BOOKS d.o.o.

Registered office: Ljubljana

Business address: Gogalova ulica 12, 1000 Ljubljana MULTA VERBA BOOKS, založništvo, d.o.o.

Registration No.: 9284338000

VAT ID No.: SI 54452708

4. Newsletter sign-up, helpdesk and contact information

Visitors to the Website can sign up for the Provider’s newsletter under the “Sign up for our newsletter” section on the Website. By doing so, the Visitor agrees to receive notifications of current promotions of the Provider to the provided e-mail address.

The Visitor subscribing to the newsletter ticks a box to explicitly and unambiguously confirm that they have read, understand and agree to these General Terms and Conditions, the Privacy Policy and the processing of personal data in accordance with the Privacy Policy. The Visitor consents to Multa Verba Books using the data entered (name, e-mail address) for direct marketing purposes (notification of promotions, novelties and campaigns) by sending e-mails.

No subscription to the newsletter on the Website or in the E-Commerce Store shall be possible without the Visitor’s explicit consent to the above.

The Visitor may cancel, modify or restrict the subscription to the newsletter at any time by notifying the Provider in writing at info@mvb.si

If a Visitor, User, Purchaser or Customer has additional questions about the offer or the use of the E-Commerce Store itself or needs more information about orders, delivery and complaints, as well as about the protection of personal data, they may contact the Provider for assistance and information via:

info@mvb.si
Telephone number: +386 41 667 612

They may also send a message to the Provider via the contact form under the “Contact” tab and submit a question to the Provider in the “Message” section.

By doing so, the Visitor must tick the boxes to explicitly and unambiguously confirm that they:

have read, understand and agree to these General Terms and Conditions and the Privacy Policy and to the processing of personal data in accordance with the Privacy Policy;
consent to Multa Verba Books using the data entered (first name, last name, e-mail address) for direct marketing purposes (notification of promotions, novelties and campaigns) by sending e-mails.

No question can be submitted without the Visitor’s explicit consent to these General Terms and Conditions and the Privacy Policy and the processing of personal data in accordance with the Privacy Policy.

Consent to the use of the data entered (first name, last name, e-mail address) by Multa Verba Books for direct marketing purposes (notification of promotions, novelties and campaigns) by sending e-mails is optional and may be withdrawn, modified or restricted at any time by the Visitor by notifying the Provider in writing at info@mvb.si.

The Visitor who subscribes to the newsletter or submits a question to the Provider guarantees the accuracy of their data, such as the e-mail address and any other data provided when subscribing to the newsletter and submitting questions. The Visitor shall be obliged to inform the Provider of any changes to the data provided. If the Provider suffers damage due to incorrect data, the Visitor shall be obliged to compensate the Provider for such damage.

5. Registration and purchase procedure

Placing an order in the E-Commerce Store is possible in the Slovenian language via the internet 24 hours a day, 7 days a week. For business or technical reasons, there may be circumstances when the Website may not be available, for which the Provider shall not be held liable.

The Provider reserves the right to restrict or suspend access to the Website and/or the E-Commerce Store, either temporarily or indefinitely, or to suspend access to the Website and/or the E-Commerce Store, in whole or in part. The Provider also reserves the right to restrict, suspend or withdraw the sale of some or all Products from the Website or the E-Commerce Store for a limited or indefinite period, in whole or in part.

The Provider shall have the right to change the Website or E-Commerce Store content at any time without prior notice.

A Visitor to the E-Commerce Store can make a purchase in the E-Commerce Store as a User by registering on the Website or as a Visitor without registering. A Visitor to the E-Commerce Store can register at https://mvb.si The User may cancel the registration in the E-Commerce Store by sending a notification of cancellation to info@mvb.si. Registration is the first entry into the database, where the Visitor enters the required data and thus becomes a User. Logging in means that all the necessary data have already been entered into the database, and all that is needed for any further access or registration process is an e-mail address and a password. The User can also register or log in to the Provider’s portal via the “Login” link.

When registering in the E-Commerce Store, the Visitor shall be given a username identical to the e-mail address they have set in their profile and choose a password. When clicking the “Register” button, an automatically generated e-mail shall be sent to the Visitor’s provided e-mail address. The User may change their password at any time on the “My Profile” page.

The username and password unambiguously identify and link the User to the entered data.

Before registering, the Visitor must tick the boxes to explicitly and unambiguously confirm that they:

have read, understand and agree to these General Terms and Conditions and the Privacy Policy and to the processing of personal data in accordance with the Privacy Policy;
consent to Multa Verba Books using the data entered (e-mail address) for direct marketing purposes (notification of promotions, novelties and campaigns) by sending e-mails.

Registering on the Website or in the E-Commerce Store shall not be possible without the explicit consent of the Visitor to these General Terms and Conditions and the Privacy Policy and the processing of personal data in accordance with the Privacy Policy.

Consent to the use of the data entered (e-mail address) by Multa Verba Books for direct marketing purposes (notification of promotions, novelties and campaigns) by sending e-mails is optional and may be withdrawn, modified or restricted at any time by the User by notifying the Controller in writing at info@mvb.si The User guarantees to the Provider the accuracy of the data, such as the e-mail address and all other data provided at the time of registration and generated on the Website. The User shall be obliged to notify the Provider of any changes to the data or to update the data on the “My Profile” tab. If the Provider suffers damage due to incorrect data, the User shall be obliged to compensate the Provider for such damage.

Products can be selected and ordered from the list of Products offered in the Provider’s E-Commerce Store.

Making a purchase in the E-Commerce Store is simple and can be done in the following steps:

Add Product to Cart: A Visitor or User can add a Product to their cart either from the home page, category page or Product page.
View Cart (optional): Once a Visitor or User has added a Product to their cart, they can use this page to view the Products in their cart and can also redeem a discount. They can also edit the number of Products they want in their cart or remove any Products from the cart, change their quantity, etc. The Visitor or User can access the cart from any page of the E-Commerce Store by clicking on the “Cart” icon. Viewing the cart before making a purchase is optional, and the Visitor or User can skip this step when placing an order. Once a Visitor or User has added a Product to their cart, they can always access the checkout directly from any page on the Website.
Checkout (delivery and payment methods, purchase overview): In this step, the Visitor or User specifies the address for invoicing and delivery. The Visitor or User enters their first name, last name, company name (optional), country/region, street, postcode, city, phone number, e-mail address, possible details of an alternative delivery address and any notes to the order. The data are pre-populated if provided at the time of registration. In this step, the Visitor or User also selects the delivery method (where they are informed about the delivery area options and delivery times, insurance and tracking), redeems any discounts by entering a discount code (promotional or discount vouchers) and determines the method of payment. The Visitor or User can also access this page from any page of the E-Commerce Store by scrolling with the mouse to the cart in the top right corner and clicking the ”Checkout” button. At this step, they can review their purchase again – view the contents of their cart or order, including the quantity and price, the shipping and payment method they have chosen, and correct or change the information they have entered if necessary.

Before completing the order, by selecting the check box, the Visitor or User gives their explicit consent that:

They have read, understand and agree to these General Terms and Conditions and the Privacy Policy and to the processing of personal data in accordance with the Privacy Policy;
They acknowledge that the order placed binds them, that the price of the Products, the order, the payment method, the method and time of delivery are fixed and no longer subject to change, and that the data entered shall be used to fulfil the order;
They agree to Multa Verba Books using the entered data (first name, last name, company name, country/region, address, telephone number, e-mail) for direct marketing purposes (notification of promotions, novelties and campaigns) by sending e-mail, SMS and MMS and notifications by regular mail;
No order may be placed in the E-Commerce Store without the Visitor’s or User’s explicit consent that they have read, understand and agree to these General Terms and Conditions and the Privacy Policy and the processing of personal data in accordance with the Privacy Policy, and the User’s express acknowledgement that they are aware that they are bound by the order placed, that the price of the Products, the order, the payment method, the method and time of delivery are fixed and are no longer subject to change, and that the data entered shall be used to fulfil the order.
Consent to the use of the data entered (first name, last name, company name, country/region, address, telephone number, e-mail) by Multa Verba Books for direct marketing purposes (notification of promotions, news and campaigns) by sending e-mail, SMS and MMS and notifications by regular mail is optional in this case and may be withdrawn, modified or restricted at any time by the Visitor or User by notifying the Provider in writing at info@mvb.si.
The Visitor or User guarantees to the Provider the accuracy of the data provided, such as first name, last name, company name (optional), country/region, street, postcode, city, telephone number, e-mail address, notes to the order (optional), and other data provided at the time of ordering the Product. The Purchaser shall be obliged to inform the Provider of any changes to the data and to update the data regularly on the “My Profile” tab. If the Provider suffers damage due to incorrect data, the Purchaser shall be obliged to compensate the Provider for such damage.
If the Purchaser becomes aware of any defects in the performance of the contract, they must immediately inform the Provider thereof.

Payment (payment processing)/Purchase confirmation: After placing an order, the Purchaser shall be redirected to a series of payment pages – credit card processing pages or the PayPal payment system. They shall guide the Purchaser through the payment process, depending on the payment method chosen. All pages where payment data are processed shall be encrypted and protected by security certificates. The Purchaser completes the purchase process by clicking on the “Confirm Payment” button. If the Purchaser has selected cash on delivery as their payment method, their purchase is completed by clicking the “Confirm Purchase” button. If the Purchaser has chosen to pay by pro-forma invoice – by bank transfer, a PDF invoice shall be sent to the Purchaser containing all the details for the bank transfer. In this case, the Provider shall proceed with the order once the Purchaser or the Customer has made the payment and the Provider has received the funds in its transaction account.

After completing the purchase on the Website, the Purchaser shall receive an automatically generated e-mail immediately, or at the latest within one working day, stating that the order has been received and containing all the details of the order, payment and delivery (estimated date of dispatch of the Product(s)). The e-mail shall also state that the Purchaser has agreed to these General Terms and Conditions and to the processing of data in accordance with the Privacy Policy applicable at the time of the order, together with a link to those documents; that the Purchaser is bound by the order placed, that the order, payment method, the method and time of delivery are fixed and no longer subject to change; that the Purchaser has confirmed that they are over 18 years of age and that they guarantee the accuracy of the data provided; the contact details of the Provider for potential complaints and claims shall be provided, and the Purchaser shall be informed in the e-mail of their right to withdraw from the contract.

If the Purchaser does not receive an e-mail acknowledging receipt of the order within the specified time limit, the Purchaser must immediately inform the Provider thereof by e-mail at info@mvb.si

The purchase contract between the Provider and the Customer shall be deemed concluded the moment the order is confirmed by the Provider (when the Customer receives an e-mail confirming receipt of the order).

The purchase contract (order) shall be kept electronically on the Provider’s server and shall be accessible to the Purchaser at any time in the Purchaser’s user profile (“My Profile”).

After the Customer has placed the online order, the Customer may only change the order before the Product has been dispatched if the Customer chooses to purchase a Product of a higher value. The Customer may withdraw from the purchase (cancel the order) after the order has been completed, provided that the Goods have not yet been dispatched to the Customer. The Customer shall notify the Provider of the cancellation of their order by sending an e-mail to info@mvb.si

The published Product images may deviate slightly from the actual situation, in particular, due to minor packaging changes by the Provider’s supplier, but also due to other peculiarities that arise when photographing the Products (different Product sizes, contrasts, resolution, etc.), which also depend on the Visitor’s software and hardware.

6. Prices and validity of the offer

Prices in the E-Commerce Store are in euros and already include value-added tax, and are final as of the date of order. Online prices apply for Products in the E-Commerce Store. The Provider reserves the right to change the price of the offer without prior notice.

The prices shall be those applicable when the order is placed or when the order is received by the Provider’s IT system. The purchase contract between the Provider and the Customer shall be deemed concluded the moment the Customer receives an e-mail confirming receipt of the order. From that moment on, all the terms and conditions of the purchase shall be fixed and shall apply to both the Provider and the Customer.

The prices of the Products (including VAT) do not include delivery or shipping costs. Shipping and delivery costs are charged during the ordering process in the E-Commerce Store. They are also displayed when the User or Visitor views the contents of their cart and when the value of the order is calculated before confirming the order electronically.

Regular prices are the retail prices recommended by the manufacturer or supplier and are available to all Users of the E-Commerce Store. Promotional prices are the prices that apply to all Customers in the E-Commerce Store during the promotion period.

If despite the daily editing of the E-Commerce Store, there is an obvious error in the price of a Product, the Customer shall be informed thereof and of the possible cancellation of the contract, and the Provider shall endeavour to provide the Customer with an additional option that is particularly favourable and satisfactory to the Customer.

7. Invoicing

For the ordered Products, the Provider shall send the original invoice together with the ordered Products to the Customer or shall send the issued invoice in .pdf format to the Customer’s e-mail address provided by the Customer at the time of registering or at the time of the order or shall send a link to the invoice to the Customer’s e-mail address provided by the Customer at the time of registering or at the time of the order in the order form, which the Customer may download and save or reproduce on their electronic device.

It shall be the Customer’s responsibility to verify the accuracy of the data before placing an order. Any subsequent objections to the correctness of the invoices shall not be considered by the Provider

8. Payment methods

The following payment methods are available in the E-Commerce Store:

cash on delivery – the amount stated at the time of order must be paid to the mail carrier/delivery agent upon collection. If the Purchaser opts for cash on delivery, the Purchaser undertakes, by placing an order in the E-Commerce Store, to pay the purchase price, including delivery costs upon collection of the Goods;
PayPal payment system (the Customer shall be redirected to the PayPal page to make the payment);
credit cards (Visa, Mastercard, Diners, American Express, JCB, Maestro);
by pro-forma invoice (which shall be sent to the Purchaser immediately upon receipt of the order) – payment by bank transfer;
payment by instalments (American Express or Diners).

The Goods shall remain the property of the Provider until payment has been made in full.

9. Discount vouchers and promotions

All special or promotional offers published on the Website shall apply within the terms and be subject to the conditions set out in the special or promotional offers.

The validity periods of the promotions shall be indicated next to the promotional offer itself and may vary.

Discount vouchers give Purchasers various benefits on their purchases and are time-limited. Discount vouchers cannot be purchased and can only be issued for a limited time as part of promotional campaigns. Discount vouchers are only valid for a certain period and can only be redeemed once during the online purchase process in the E-Commerce Store. Individual Goods or Products may be excluded from discount vouchers.

In the cart, the User or Visitor may redeem the voucher/coupon by entering the code on the voucher in the discount code field. A voucher may be redeemed in the “View Cart”, and the “Checkout/Complete Purchase” steps of the Payment Methods before the ordering process is completed. Later redemption of the voucher shall not be possible. As only one code can be applied to each purchase, another can only be entered in the field when the first code is removed. When a valid code is entered, the discount shall automatically be applied to the Products for which it is more favourable than any other promotional discount. The voucher’s balance can not be paid out in cash, nor does it earn interest. For administrative reasons, it shall not be possible to issue the remaining credit balance.

Discount vouchers cannot be transferred to third parties. Multiple discount vouchers cannot be combined. The discount code only reduces the regular price of the Products; thus, the discounts are not cumulative.

If the promotional voucher balance is insufficient to cover the order, the difference can be settled using the payment methods offered. If the Goods are returned in whole or in part, and a counter-service has been made, the promotional voucher issued in the context of the promotional campaign shall not be refunded.

If a Customer redeems a discount code but later cancels the order with the redeemed code of their own free will, they shall no longer be entitled to the discount code.

Please refer to the valid vouchers for details on the current promotion conditions and the redemption of vouchers.

Example of a promotion: Special offer for purchases over EUR 20. Applies to each purchase of a product with a value over EUR 20 (incl. VAT) or to a single purchase of several products with a total value over EUR 20 (incl. VAT). For purchases over EUR 20, the Purchaser may choose one gift in the value of EUR14 (incl. VAT). The Provider reserves the right to determine and change the range of Products from the E-Commerce Store that are available as a gift.

10. Gift vouchers

Gift vouchers (vouchers or gift cards) that can be purchased on the Provider’s Website at https://mvb.si .(https://mvb.si) may also be redeemed for the purchase of Products on the Provider’s Website https://mvb.si.

Gift vouchers are transferable. Gift vouchers may not be reproduced, edited or manipulated. The Provider shall not be liable for the loss of the gift voucher code. The gift voucher balance can not be paid out in cash, nor does it earn interest.

Gift vouchers can be redeemed before the ordering process is completed in the “Checkout/Complete Purchase” step. Gift vouchers can not be redeemed at a later time. A gift voucher shall be considered redeemed if it is applied to the order. If the gift voucher balance is insufficient to cover the order, the difference can be settled using the payment methods offered. Multiple gift vouchers may be redeemed per order.

11. Delivery time and delivery/shipping

The Provider shall endeavour to ensure the shortest possible delivery times and the greatest possible number of Products in stock to guarantee the shortest possible time from purchase to receipt of the Products. The availability status shall be indicated next to each Product. The availability of the Products shall be indicated on the Website according to the suppliers’ information. In very rare cases, a change by the supplier may lead to a change in the terms of delivery, of which the Provider shall immediately inform the Customer. If the change in delivery time is unacceptably long (more than 3 weeks), the Provider shall allow the Customer to withdraw from the order or offer the Customer the most favourable possible option to change the order.

Home delivery or delivery to the selected address shall be made by Pošta slovenije.

In the case of cash on delivery, the Products shall only be handed over to the Customer if the purchase price has been paid in full. In the event of payment according to a pro-forma invoice, the Product shall be dispatched only after the Provider has received confirmation of payment of the invoice from the Customer. The Customer shall be obliged to take delivery of the Goods duly delivered and pay the full purchase price; otherwise, the Customer shall be liable in damages to the Provider for the full delivery and purchase cost.

The Supplier shall send the ordered Products to the address entered by the Customer when placing the order. The Provider delivers the Products from the E-Commerce Store worldwide, subject to the delivery period indicated for each Product, in the manner and subject to the conditions and limitations published on the “Shipping” sub-page or at https://mvb.si. Before completing the ordering process, the Customer shall be informed of the (possible) delivery area or delivery restrictions, the delivery time/date and the exact delivery/shipping costs in the “Checkout/Completion of Purchase” step of the selected delivery method.

The Provider shall endeavour to keep the delivery time as short as possible and to dispatch all purchased Products in stock no later than 48 hours from when the online order is placed to the notified delivery address. If the Products are out of stock, the Provider shall inform the Customer of the scheduled delivery time. Delivery times shall only exceptionally exceed 30 days unless individually agreed otherwise with the Customer.

The delivery period shall commence from the date the Customer receives an e-mail confirming receipt of the order at their e-mail address, unless otherwise specified, except in the case of difficult delivery of the Goods from the supplier, when this period may be extended.

Delivery/shipping costs shall be charged at the time of purchase according to the shipping method chosen and the Customer’s address and shall be borne by the Customer. In the case of delivery outside the EU, the Supplier shall not be held liable for any customs procedures and regulations in the country of destination. The Customer shall not be obliged to pay any additional costs (e.g. delivery fees) for shipping the products ordered from the E-Commerce Store to the mail carrier or other delivery service.

In the event of unexpected complications or delays in the order, the Customer shall receive an e-mail notification indicating the estimated delivery date.

If delivery of the Product to the desired address is not possible or successful, the Customer shall agree with the delivery service on the place and method of collection of the Goods.

If several Products have been ordered, but some are out of stock, the Provider may make partial deliveries so that the Products are sent to the Customer in accordance with stock availability.

The liability for loss or damage to the Goods during transport shall be borne by the carrier and shall not be charged to the Provider. If the Customer receives Goods which the Customer considers to have been damaged during delivery, the Customer should immediately notify the Provider by email at info@mvb.si and describe the situation. The Customer should take photographs of the Product and its packaging and store it in the same condition as received to prove the damage to the courier company. The Customer should also note the time of delivery and, if possible, the first and last name of the delivery driver. All of the above information will help claim compensation with the courier service.

Goods may only be collected in person at the Provider’s registered office in exceptional circumstances and by prior arrangement. In this case, the Customer shall not be charged for the shipping costs.

In the case of a single order of Products over EUR 30, no shipping costs shall be charged to the Customer.

The Provider shall not be liable for damage to, destruction of, or inability to provide the Products due to war or civil disturbances, strikes, industrial dislocation, fire, storm, flood or storm, defects, wilful damage, theft or other cases of force majeure.

12. Customer’s right to withdraw from the contract without cause

The Customer or Consumer shall have the right to notify the Provider within 14 days of taking delivery of the Goods that they are withdrawing from the contract without having to state a reason for their decision. This must be communicated to the Provider at the contact e-mail address info@mvb.si or by post to the company address. For this purpose, the Consumer can also optionally use the Withdrawal Form. Download the Withdrawal Form and the Withdrawal Conditions.

Consumers shall not have the right to withdraw from the following contracts:

a contract for goods or services, the price of which depends on fluctuations in markets beyond the control of the Company that may occur within the cancellation period;
a contract for goods that are made to the Consumer’s precise instructions and tailored to their personal needs;
a contract for goods that are perishable or expire quickly;
a contract for the provision of services, if the contract is fully performed by the Company and the provision of the service has begun on the basis of the Consumer’s express prior consent and with the understanding that they shall lose the right to withdraw from the contract when it is fully performed by the Company;
a contract for the supply of sealed audio or video recordings and computer programs if the Consumer has broken the security seal after delivery;
a contract for the supply of newspapers, periodicals or magazines, except in the case of subscription contracts for the supply of such publications;
a contract for the supply of sealed goods that are unsuitable for return for health or hygiene reasons if the Consumer has broken the seal after delivery;
a contract for the supply of goods which, by their nature, are inextricably mixed with other objects;
a contract for the supply of alcoholic beverages, the price of which is agreed at the time the sales contract is concluded and which may be delivered after 30 days, but the actual value of which depends on market fluctuations beyond the control of the Company;
contracts awarded at public auctions;
contracts where the Consumer has expressly requested a home visit from the Company to carry out urgent repairs or maintenance. If, during such a visit, the Company provides additional services not expressly requested by the Consumer or delivers goods that are not spare parts essential for maintenance or repair, the Consumer shall have the right to withdraw from the contract in respect of those additional services and goods;
a contract for non-permanent accommodation, transport of goods, hire of vehicles, preparation and delivery of food, or leisure services, in which the Company undertakes to fulfil its obligation on a specified date or within a specified period;
a contract for the supply of digital content which is not delivered in a tangible medium provided that the provision of the service has been initiated based on the Consumer’s express prior consent and with the understanding that they shall thereby lose the right to withdraw from the contract.

The Consumer shall be informed of the right to withdraw from the contract and the instructions on how to withdraw from the purchase and return the Products in an e-mail upon receipt of the order.

The withdrawal period (withdrawal notice) shall start to run on the day after the date of receipt of the Goods (when the Consumer or a third party other than the carrier, appointed for this purpose by the Consumer in the case of a contract for the delivery of Goods consisting of several consignments or deliveries, takes physical possession of the Goods).

The Consumer must return the Goods to the Company within 14 days of the Consumer’s written notice of withdrawal. For the withdrawal period to be respected, it shall be sufficient that the notice concerning the exercise of the Consumer’s right of withdrawal is sent before the expiry of the withdrawal period. The return of the Goods received to the Provider within the withdrawal period shall constitute a notification of withdrawal from the contract. Products may be returned by post to the Company’s address.

The Products must be unused and undamaged. They must be accompanied by an invoice. The cost of returning the Goods shall be borne by the Customer. The Customer shall be entitled to a full refund of the purchase price if the Product is in like-new condition, in its original packaging and with all related accessories, instructions, manuals, and everything else that accompanies the Product. The Consumer shall only be liable for the diminished value of the Goods due to handling, which is not strictly necessary to determine their nature, characteristics and performance. If the Customer has already started using the Product, withdrawal from the contract shall not be possible. The manufacturer also prescribes the product’s original packaging (in accordance with Article 36 of the Consumer Protection Act). As the packaging is an integral part of the Product, it must also be enclosed in its original condition at the time of receipt (i.e. undamaged and unchanged).

In the event of any damage or signs of wear and tear, reduced quantity, etc., the Provider reserves the right to refuse the refund or to refund only part of the purchase price. The Provider advises Customers to take out shipping insurance and to pack the Goods as carefully as possible.

The Provider shall refund the full purchase price (the purchase price plus delivery costs, excluding any additional costs due to the choice of a delivery method other than the most cost-effective standard form of delivery offered by the Company) as soon as possible, but no later than 14 days after receipt of the Consumer’s notice of withdrawal. Such a refund shall be made by crediting the Purchaser’s transaction account or using the same means of payment as used for the original transaction, as far as this is possible due to its nature unless otherwise agreed (e.g. the Consumer has indicated that they want a refund in the form of a credit on their next purchase). The Company may withhold payment in the cases and within the time limits set out in the Consumer Protection Act.

13. Asserting material defects

The Provider must deliver the Goods to the Consumer in accordance with the contract and shall be liable for material defects in its performance in accordance with the Consumer Protection Act.

The Customer may exercise their rights under the material defect if they notify the Company of the defect within two months of the date on which the defect was discovered. The Company shall not be liable for material defects in the Goods that arise after two years since the Goods have been delivered.

A defect shall be deemed material if:

the Provider has delivered an Product that does not match the sample or model, unless the sample or model was shown for information purposes only;
the Product does not have the characteristics necessary for the specific use for which the Customer is purchasing it, which were known or should have been known to the Provider;
the Product does not have the characteristics necessary for its regular use or placing in circulation;
the Product does not have the characteristics and features that were expressly or tacitly agreed or prescribed.

The suitability of a Product shall be compared to normal Goods of the same type and in the light of any representations made by the Provider or the manufacturer about the characteristics of the Goods, in particular through advertising, the presentation of the Product or indications on the Goods themselves.

The Customer must notify the Provider of any material defect, together with a detailed description of the defect, at the Customer’s expense and within the statutory time limit and allow the Provider to inspect the Goods. The right to claim that a Product is defective in a material respect is regulated in more detail by the Consumer Protection Act.

A Consumer who has duly notified the Provider of a defect shall have the right to request the Provider to:

rectify the defect in the Goods; or
refund a part of the amount paid in proportion to the defect; or
replace the defective Goods with new, faultless Goods; or
refund the full amount paid.

In any event, the Consumer shall also have the right to claim damages from the Provider, and in particular, the reimbursement of the costs of materials, spare parts, labour, transfer and transport of the Products incurred as a result of the fulfilment of the obligation referred to in the preceding paragraph of this Article.

The Consumer’s rights under paragraph 1 shall lapse on the expiry of two years from the date the Consumer informed the Provider of the material defect.

14. Purchases by legal entities

he purchase process for legal entities (enterprises, sole proprietors and other legal entities) shall be the same as for natural persons, except that the legal entity selects the option Buying as a legal entity and confirms the acceptance of the General Terms and Conditions.

If a legal entity wishes to have the invoice made out to the company, it accepts the terms and conditions applicable to companies. The main difference is in the right to withdraw from the contract: Enterprisers, sole proprietors and other legal entities shall not have the option to withdraw from the contract within 14 days of taking delivery of the Goods without stating a reason, as is the case for Consumers (natural persons). Refunds shall also not be possible for legal entities.

15. Security and privacy

The E-Commerce Store provides all the necessary technological and organisational solutions for complete purchase security. The transmission of sensitive personal and transaction data on the Website is carried out securely using the SSL (SecureSocketsLayer) protocol. The data are encrypted and transmitted to the Provider’s server in a protected format.

The Provider values the privacy of its Purchasers and always protects their personal data carefully. The Provider undertakes to permanently protect, collect and process all User’s personal data in accordance with the provisions of the applicable legislation on the protection of personal data.

All personal data of Visitors, Users, Purchasers and Customers obtained through the Website shall be used by the Provider only with the prior consent of these persons. The personal data collected in the E-Commerce Store, through forms filled in by the Data Subject – or otherwise communicated to the Controller – Multa Verba Books (first and last name, e-mail, telephone, street and house number, postcode, city/town, country, region, contents of the cart, IP) are collected to carry out the basic activity of Multa Verba Books, i.e. the E-Commerce Store, namely to respond to enquiries, draft and enter into contracts, and for the performance of the contract itself. Since the processing of these data is necessary for the performance of the service itself, the processing of these data takes place on the grounds of the Customer entering into a contractual relationship with the Provider. The legal grounds for the lawful processing of personal data is the performance of a contract to which the Data Subject is a party or the performance of measures at the request of such Data Subject prior to entering into the contract.

The personal data provided shall only be used by authorised employees of Multa Verba Books. The personal data of the Purchaser shall only be disclosed to the following (contractual) partners or data processors: Mail carriers or shipping service providers, IT service providers in the context of the servicing and maintenance of the software or the Website administrator and webmaster, and accounting service providers.

Personal data shall be processed to the extent and in the manner set out in the Privacy Policy.

The Provider recommends that all parents and guardians teach their children to handle personal data safely and responsibly on the internet. Minors should not transmit any personal data to the Provider’s Websites without the explicit consent of their parents or guardians. The Provider shall never knowingly collect personal data from minors or use or disclose such data in any way to a third party without their permission.

Advertising messages shall be marked as such (and be age-appropriate) and clearly separated from games and competitions. Any communication aimed at children shall be age-appropriate and shall not exploit children’s trust, lack of experience or sense of loyalty. The Provider may not accept orders from someone it knows or suspects to be a child without the explicit consent of the child’s parents or guardians. The Provider shall not accept or process any personal data concerning a child under the age prescribed by applicable law without the explicit consent of the parents or guardians of the child. Nor may the Provider disclose the data received from children to any third party, with the exception of parents or guardians. The Provider must not offer free access to products or services that are harmful to children.

16. Limitation of liability

The Provider shall use its best endeavours to ensure that the information published on the Website is up-to-date and correct. However, the characteristics of the Products, the delivery time, or the price can change quickly, so the Provider may not be able to correct the information on the Website in time. In such cases, the Provider shall inform the Customer of the changes appropriately and allow the Customer to withdraw from the contract or exchange the ordered Product.

The Provider shall not accept liability:

for any consequences that may arise from the use of the Website or E-Commerce Store and the content contained therein;
in connection with the consequences caused by the information or data contained on the Website or E-Commerce Store;
for any computer viruses or harmful programs that may be transmitted to Users from the Website or E-Commerce Store, and recommends that Users protect themselves against computer viruses with appropriate software before downloading information or content from the Website or E-Commerce Store;
for any hardware or software malfunctions of Users of the Website or E-Commerce Store;
for the Website or E-Commerce Store not functioning from time to time, for any inaccuracy of the information or any damage caused by the use of inaccurate or incomplete information;
for the content of other websites on the web to which it may direct Users of the Website or E-Commerce Store.

The Provider or any other person involved in the creation and production of the Website or E-Commerce Store shall not be liable for any damages arising from:

access to, use of, or inability to use the information on the Website or E-Commerce Store; or
any errors or omissions in their content.

Users may use the content of the Website or E-Commerce Store of the Provider exclusively for personal and non-commercial purposes. Any other use, copying, reproduction, distribution, publication or dissemination of the content of the Website or E-Commerce Store or any part thereof without the permission of the Provider shall be prohibited.

Users shall use all published content at their own risk. The Provider reserves the right to refer users to other websites and accepts no responsibility for their content.

The photographs and videos published are symbolic and do not guarantee the Product’s characteristics.

The Provider shall not be liable for the content of Product reviews written by Visitors. The Provider shall not be responsible for the information in the opinions and shall accept no liability whatsoever arising from the information in the opinions.

The Provider reserves the right to amend these General Terms and Conditions at any time and without prior notice.

17. Copyright

Visitors, Users, Purchasers and Customers are prohibited from reproducing, distributing, renting, making available to the public and other forms of communication to the public, modifying or otherwise exploiting the Products as copyrighted work or any part thereof, to any extent or in any process.

The Visitor, User, Purchaser and Customer undertake not to distribute copyrighted content or content owned by another legal or natural person.

18. Communication

The Visitor, User, Purchaser and Customer may contact the Provider regarding the purchase or other information related to the Provider’s services via the online form located under the “Contact” tab, by telephone, by e-mail or by post according to the published contact details of the Provider.

The Provider may contact the User, the Purchaser and the Customer at the e-mail address or telephone number provided by the User, Purchaser or Customer at the time of registering on the Website or at the time of ordering the Product regarding the purchase or other information necessary for the transaction.

The Provider may inform the Visitor who subscribes to the newsletter on the Website, and the User, Purchaser and Customer who have expressly consented to this type of communication of current promotions and campaigns.

Promotional e-mails must be clearly and unambiguously marked as such. The sender must be clearly visible. The Provider shall unconditionally respect the User’s wish not to receive advertising messages. The User may send their request not to receive advertising messages by e-mail to info@mvb.si or by post to the Provider’s address.

19. Complaint and dispute resolution

The Provider shall comply with applicable consumer protection legislation. The Provider shall make every effort to comply with its obligation to have in place an effective complaint-handling system and to designate a person who can be contacted in the event of an issue at +386 41667612 or by email at info@mvb.si. Consumers can also submit a complaint online at https://mvb.si or by post to the Provider’s address. The complaint procedure is confidential.

The Provider must acknowledge receipt of the complaint within five working days, tell the Consumer how long it will take to process the complaint and keep the Consumer informed of the status of the complaint.

The Provider is aware that an essential feature of consumer litigation, at least as far as judicial settlement is concerned, is the disproportion between the economic value of the claim and the costs incurred in settling the dispute itself. This is also the main obstacle to the Customer bringing a dispute before the courts. The Provider shall therefore use its best endeavours to settle any disputes amicably or in an out-of-court settlement procedure, but should this not be possible, the disputes shall be settled by a court having competent jurisdiction in Ljubljana.

Disputes arising out of an order for E-Commerce Store services shall be governed by the law of the Republic of Slovenia, regardless of the place of delivery.

20. Out-of-court settlement of consumer disputes

The Provider does not recognise any out-of-court consumer dispute resolution providers.

The link to the consumer online dispute resolution platform is https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL.

These rules are based on the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

20. Final provisions

The applicable General Terms and Conditions are published on https://mvb.si/en/general-terms-and-conditions

The same shall apply to any amendments and supplements to the applicable General Terms and Conditions resulting from a change in the Provider’s business policy or applicable law.

These General Terms and Conditions apply from 14.02.2023 onwards.

MULTA VERBA BOOKS, založništvo, d.o.o.

Gogalova ulica 12

1000 Ljubljana